Frequently Asked Questions
These are the questions we get the most, but if you have a question you can’t find the answer to below, please reach out to us. We’d love to help you get it answered!
Don’t let our size fool you, we are open to the public!
We currently serve the retail community exclusively!
Yes, Trees and shrubs over 3 gallons in size carry a 90 day warranty if planted by the homeowner or 1 year warranty if planted by Fossil Creek for 50% of the purchase value. 50% of the responsibility we put on the customer to ensure they water and care for the tree/shrub properly. Warranty does not cover neglect (over and under watering), acts of God (wind, hail etc.), insect damage or damage caused by others. For full warranty details, click here.
You can submit an application by clicking here: Employment
We jokingly say the best time to plant a tree is 20 years ago so you could be enjoying a large tree now. The next best time to plant is today. In the past trees were grown in the ground, dug up and transplanted in their new location. This was extremely hard on the tree and in conjunction, there was a high mortality rate of newly planted trees. This could also only be done in the winter when the trees were dormant. Progress now allows us to grow trees in containers, keeping the full root system intact. This allows us to plant the tree any time of year with little to no transplant shock. The key is proper planting followed by proper watering of the new tree to ensure a smooth transition.
The trees and shrubs we carry at Fossil Creek are ones that are either native to this area or well adapted to the environment. We do not want your plants to struggle, so we make sure to have available the best plants for this area. We will carry a few more challenging plants, but they will be the exception, and will always be brought to the attention of the customer before purchase.
We carry shade trees from 30 gallon to 300 gallon! We highly recommend you visually inspect trees rather than depending on just price by container size. Our industry specifications allow for a great deal of leeway in sizing plants. For instance, a 30-gallon tree can be anything from 1 ¼” to 2” in diameter. We try to always be at the upper end of the specification. There is also a great deal of variation in the quality of trees. So we invite customers to visit the farm and meet with one of our team members to make the best selection!
Yes, both delivery and installation services are available.
Click here for our watering guideline for new trees, and here for our watering guidelines for shrubs. Please keep in mind this is a general guideline! With the variation in soil types, slope, sun exposure etc. it is imperative that adjustments to watering be made as needed based on your specific conditions. We are always here to help answer questions!
No. Keep in mind that irrigation systems are designed to water only the top 3-4” of soil where sod and smaller plant root system reside. Trees have a much deeper root system and need to be “deep watered” to ensure the full root system has water available. We recommend using a tree bag to ensure the tree receives the deep water it needs.
At this time we do not remove trees.
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