• Keep your receipt for proof of purchase date.

• No returns can be accepted on living items after 24 hours.

• There will be a 10% restocking fee on all returns and cancelled orders, including trees scheduled to be planted.

• Special orders require full payment and are non-refundable.

• ALL SALES ARE FINAL AFTER 14 DAYS.

• Trees, shrubs or plants not planted by Fossil Creek are guaranteed for 90 days at 50% replacement cost.

• Shrubs or plants planted by Fossil Creek are guaranteed for 1 year at 50% replacement cost, so long as a properly functioning, automatic irrigation system is present.

• Trees planted by Fossil Creek are guaranteed for 1 year at 50% replacement cost, so long as there is a tree bag or properly functioning bubbler present.

• Acts of nature (such as wind or hail damage, insect/pest infestation, etc.), lack of maintenance (such as excessive over watering or under watering), and/or conditions beyond our control will void the warranty.

• Freeze damaged trees, shrubs or plants will not be warranted.

• If the tree, shrub, or plant is dead when we arrive, the warranty is void.

• Any tree, shrub or plant found to be warrantable by Fossil Creek will only be replaced one time.